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Privacy Policy

Effective Date: 10th May 2025 

Last Updated: 10th May 2025 

ZenVantage VA Services ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services.

 

1. Who We Are

ZenVantage VA Services is a virtual assistant service that supports healthcare, wellness, and personal clients in managing their administrative tasks. We are based in the EU and operate in compliance with the General Data Protection Regulation (GDPR).

 

2. What Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, business name

  • Professional Information: Your role, industry, and service needs

  • Payment Information: Billing details (via secure third-party processors)

  • Website Usage Data: IP address, browser type, and page interaction

  • Communication Data: Emails, messages, or feedback sent to us

  • Client Data (if applicable): Calendars, task requests, and project materials shared during service provision

  • Third-party platform access: With your permission, we may access systems you use (e.g., CRM platforms, calendar tools, booking systems) to carry out agreed tasks.

 

3. How We Collect Your Information

We collect data in the following ways:

  • When you fill out forms on our website

  • When you book a discovery call or subscribe to our newsletter

  • When you communicate with us by email, phone, or messaging platforms

  • When you use our services and provide documents or access to systems

 

4. Why We Collect Your Information

We collect and use your data for the following purposes:

  • To deliver virtual assistant services

  • To manage client relationships and communication

  • To process payments and manage contracts

  • To improve our services and website experience

  • To comply with legal obligations

 

5. Lawful Basis for Processing

Under GDPR, we process your personal data based on:

  • Your consent

  • Contractual necessity

  • Legal obligations

  • Legitimate interest

 

6. How We Store and Protect Your Information

  • Your data is securely stored on password-protected devices and encrypted cloud platforms

  • We do not sell or share your data without your consent

  • Login details and system access credentials provided by you will be stored securely and used solely for the purpose of fulfilling the agreed services. Access is restricted to authorised personnel and terminated immediately upon the end of the service relationship.

 

7. Data Retention and Deletion

We retain your data only as long as necessary to provide services and fulfil legal obligations.

Once a service agreement is terminated, all client data, documents, and shared materials will be permanently deleted from our systems immediately, unless legally required to retain it.

 

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

  • Request data portability

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact: anoushka@zenvantagevaservices.com

 

9. Cookies and Analytics

Our website may use cookies for performance and analytics. You can manage cookie settings in your browser.

 

10. Third-Party Services

We use secure, GDPR-compliant third-party providers (e.g., Stripe, Google, Calendly). These platforms have their own privacy policies.

 

11. Changes to This Policy

We may update this policy periodically. Revisions will be posted here with the updated date.

 

12. Contact

ZenVantage VA Services

Email: anoushka@zenvantagevaservices.com

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